[Published: Wednesday September 05 2018]
Thousands charged twice following debit card glitch
LONDON 5 Sep (ANA) - Thousands of people in the UK were charged twice for debit card payments.
The error occurred due to an issue with a particular card terminal run by Cardnet, a joint venture between Lloyds Bank and First Data.
Money came out of bank accounts twice but transactions only showed up once on many shop, pub and restaurant receipts.
Lloyds Banking Group said people had been refunded and just under 5% of Cardnet machine transactions were affected during part of 29 August.
Many people banking with different organisations were charged twice for spending money in shops, restaurants and businesses using Cardnet terminals as their way of taking payment.
The majority of affected transactions involved Visa debit cards.
Simon Alton, 39, discovered he had paid twice for a meal at Côte Brasserie, in Shrewsbury, Shropshire, last Wednesday.
"It's a reminder to check your statement, it's an unexpected thing to happen," he said.
"I'm a bit lax, if it wasn't for the friends I had been out with who messaged me the next day, I might not have noticed."
Mr Alton, who works in PR, said he had spent about £ 60, adding: "The restaurant's been very good. As far as we know, we'll get the money back."
Côte Brasserie has been approached for comment.
Other customers took to social media to express their concern about duplicate payments.
One woman, known as Lisa D, said she had visited the Oblix restaurant in The Shard, London, to celebrate her husband's birthday when she was charged twice.(ANA)
FA/ANA/5 September 2018--------
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